Acai Journey, a software program platform utilising synthetic intelligence to rework journey operations primarily based in Spain, has introduced the completion of a €3.7 million Seed funding spherical led by Nauta, with extra help from DraperB1 and current investor One Journey Ventures.
Based in 2023 by Riccardo Vittoria and Henry Chen Weinstein, Acai Journey builds on the success of 30SecondsToFly, a earlier enterprise by the identical group, later acquired by American Specific World Enterprise Journey. The founders goal to deal with inefficiencies in journey operations which have intensified with business adjustments and rising demand following the pandemic.
Riccardo Vittoria, Co-founder and CEO of Acai Journey, stated: “Acai is utilizing AI to modernise journey operations with quick and easy-to-use instruments so brokers can deal with what they do greatest—delivering distinctive journey experiences. It’s an thrilling milestone to lift a Seed spherical from skilled buyers who perceive the business problem and are backing us to resolve it.”
The platform gives a number of instruments tailor-made to the wants of journey brokers, together with AI Helpers for dealing with coverage particulars, GDS Overlay for translating technical journey knowledge into plain language, AI Translation to facilitate communication, and Clever Routing to match travellers with the suitable agent. These mixed options goal to cut back prices for giant companies by as much as 50% whereas sustaining or enhancing customer support requirements.
“In below 4 months, we’ve diminished common dealing with time by 20% for considered one of our TMC clients on a single account. As we roll out our full suite of merchandise, together with enabling non-GDS-trained brokers to handle advanced requests, we are able to obtain a 70% price discount. It’s time to carry journey operations into the twenty first century—AI is the important thing to creating that occur,” stated Henry Chen Weinstein, Co-founder and Government Chairman of Acai Journey.
Along with enhancing effectivity, Acai Journey’s data-driven strategy permits journey firms to achieve insights into traveller behaviour, supporting steady enchancment in buyer experiences and loyalty. By analysing suggestions and figuring out areas for refinement, the platform helps companies anticipate developments, cut back prices, and optimise their operations.
Jordi Viñas, Common Companion at Nauta, commented on the funding, stating: “Covid-19 restrictions prompted an enormous drop in demand for journey and subsequently led to many skilled brokers leaving the sector. As demand returned to pre-pandemic ranges, firms have struggled with effectivity and profitability. However Acai Journey’s platform, making use of LLM applied sciences and deep sector experience, transforms journey operations by enabling firms to cut back dealing with occasions, rent untrained brokers and construct a less expensive, extra versatile workforce. We’ve been actually impressed by the founding group’s business expertise and are actually excited to see the influence they’ve on the journey business over the long run.”
This new capital will help Acai Journey’s mission to construct a complete working system for journey companies, designed to double agent effectivity, streamline journey name centres, and improve the general traveller expertise. The platform has already gained traction throughout varied journey segments, with notable purchasers similar to Kiwi.com, lastminute.com, and World Journey Inc.
