About Us and Why We’re Hiring
We’re YNAB (“why-nab”), a monetary training firm with a budgeting app. We educate 4 Guidelines that create a brand new relationship with cash—one the place you’re keen on the way you spend and rejoice the way you save. For greater than a decade, individuals have been utilizing YNAB after which telling their pals what a distinction it has made of their lives. Try our group on Fb, TikTok, or Reddit (actually!), or learn a few of our app critiques, and also you’ll see what we imply. We love constructing one thing that has an enormous optimistic affect on individuals’s lives, and we’ve got a powerful training ecosystem that features reside lessons, to not point out stellar assist (if we do say so ourselves!).
Talking of our superior assist group, January is our busiest month! We obtain 1000’s of messages from skilled and new YNABers who need to have begin to the brand new yr. So, we’re on the lookout for tech-savvy, pleasant, Seasonal Buyer Help Specialists to assist make that occur. This can be a non permanent, part-time (23-30 hours per week paid at $18 USD per hour), distant place starting early November 2023 and ending mid-February 2024. If you happen to’re recognized for being real, proactive, and a transparent communicator, we need to hear from you!
We’ve got one overarching requirement relating to becoming a member of our group—even quickly: our unique Core Values Manifesto has to actually click on with you. If you happen to’re nodding emphatically whereas studying it, you’ll in all probability match proper in!
Necessities (these are actual, precise necessities)
- Willingness to make use of and be taught YNAB
- Glorious written English
- You’re out there to work our required schedule:
- A complete of 23-30 hours per week, starting November 6, 2023 and ending mid-February 2024.
- Your weekly hours might be cut up throughout 4-8 hour shifts for 4-5 days per week, and every week you’ll have to work a Saturday or Sunday.
- Please be aware that though we’re absolutely distant, we do have some location restrictions for this non permanent function—we are able to solely rent individuals who reside both:
- Within the U.S., in one of many following states: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
- OR, in a rustic that’s not the U.S. or the UK.
A Little Bit Extra About Us:
We reside our Core Values daily at YNAB, and we imply it after we say we’re an equal alternative employer. We imagine {that a} range of backgrounds, skills, beliefs, and experiences is essential to our success, and we’re obsessed with making a welcoming, supportive, and collaborative atmosphere for all workers. All are inspired to use as we proceed to develop a sensible, hard-working, and numerous group that loves working collectively to construct one thing that issues.
We additionally work actually laborious, collectively, to make working at YNAB a tremendous expertise, and we’re (humbly) proud to have obtained a lot of Fortune’s “good spot to work” awards over the past a number of years. We’ve got a group filled with actually distinctive individuals—the type you’ll be excited to work with. We’d like to inform you about a couple of of them!
Dela (she/her/hers) is our onboarding group chief and might be your supervisor throughout your time at YNAB. She and a talented crew of trainers and specialists will educate, information, and assist you, making certain you are feeling assured every day. You’ll have plenty of alternatives for questions, suggestions, and celebration!
Your group of fellow seasonal assist specialists will probably be among the greatest individuals you’ve ever labored with. You’ll get to know of us from throughout the globe and be taught with them via collaboration.
The assist group might be your friends, and also you’ll have alternatives to each have enjoyable with and be taught from them.
All of us can’t wait to fulfill and be taught from you, too!
Now again to you, our new Seasonal Buyer Help Specialist…
You’re captivated with becoming a member of our devoted assist group. You’ll assist us reply each message in a means that’s pleasant, well timed, and correct.
You’ll be the face of YNAB. We’ll educate you how you can reply the questions YNABers most frequently ask. You’ll really feel assured even in your first dialog!
You don’t thoughts answering the identical query many occasions in a single shift. Every new buyer is an opportunity to brighten somebody’s day!
You have got a knack for swift transitions, switching between subjects with grace.
You exceed expectations even when your reply isn’t what the client hoped for. You’ll be able to artfully mix directness and friendliness in a single sentence.
You already know that pace of response is vital. And, you steadiness pace with accuracy and giving a customized expertise each time.
You self-manage effectively, realizing your contributions affect the entire group. You regularly pursue progress and connection for your self and your group.
You might be humble in realizing what you don’t but know and also you search assist when it’s wanted. You retain an open thoughts and invite suggestions.
You like taking that one little additional step past what’s anticipated. You’re artistic in that means and luxuriate in delighting others.
You’re who we’re on the lookout for should you:
- Can decide to a set schedule of 4-5 work days per week (together with not less than one Saturday or Sunday) for a complete of between 23-30 hours per week (with shifts between 4 and eight hours)
- Have a dependable laptop computer or pc you should use for YNAB work (a pill or Chromebook received’t fairly lower it for among the applications we use)
- Are a productive and unbiased self-manager who can meet the efficiency expectations set by your supervisor
- Are thought-about a wonderful communicator in written English
- Are digitally fluent, which implies you’re comfy studying and navigating a number of applications directly and making use of your curiosity to be taught new programs and troubleshoot technical points
- Can embody YNAB’s values in your interactions with clients and your teammates—and perceive that each assist response is an expression of the YNAB tradition and model
- Worth excellence and steady enchancment—on the similar time
- Are curious and luxuriate in making an attempt stuff you haven’t accomplished earlier than
- Can tactfully ship tough information and get a thanks for it (you’re that good!)
- Aren’t afraid to ask questions and are available to each one-on-one along with your supervisor with subjects to debate
- Love brightening somebody’s day!
A Day within the Life:
Immediately, you’re scheduled for a 5 hour shift. You already know that about 75% of your day might be invested in delighting clients and about 25% might be invested in private progress and group connection.
Earlier than you soar into what we name the “queue” to answer YNABers, you begin by checking for updates. Any bulletins or modifications? Any candy emojis to put down in celebration of a teammate’s success?
When you’re caught up, you shut Slack to reduce distractions and head into the queue. You set your self to Out there and get routed conversations one after the other. Some are chats with YNABers, and others emails. Some are reside, some asynchronous. Some are new and a few are ongoing conversations. You reply with care to every one, otherwise you go it alongside to specialists. When a query is difficult otherwise you really feel not sure, you already know a educated group is there to assist you.
As you’re employed within the queue, you drink loads of water and take breaks. After your first stretch break, you start to see replies from of us you wrote to earlier in your shift. You chat reside with them and wrap up conversations with open points. As you go, you get plenty of thanks from YNABers whose lives you’re impacting for the higher.
Exterior of the queue, you analysis our data base and advertising and marketing web site to degree up your studying. You discuss what you found throughout an impromptu hangout with teammates. And, you share latest trip pics! (So enjoyable!)
Immediately you even have your weekly one-on-one assembly along with your supervisor. You hop on a video name along with her and may’t wait to speak a couple of new podcast you’re obsessive about! After catching up, you test in in your targets and get teaching on difficult conversations.
Earlier than you already know it your work day is over! You say goodbye to your group in Slack, change your Slack standing, and do some fast planning for tomorrow. Glad, you shut your laptop computer and transfer on with the remainder of your day.
Learn how to Apply
- Apply under by 11:59pm ET on Saturday September 30, 2023.
- Connect a PDF cowl letter. In your cowl letter, please:
- Introduce your self and clarify why you’d be an awesome match. (Please restrict this to 1 web page at most.)
- Then, on a brand new web page, please reply these questions:
- What attracted you to this place? (This isn’t about what attracted you to the software program.)
- What’s your secret to nice buyer assist?
- Inform us a couple of time you needed to be taught one thing new to excel at your job.
- Have you ever ever made a mistake in dealing with a buyer subject? What did you be taught?
- What hours of the day give you the results you want? What days of the week are off limits?
- We want seasonal workers who can work from November 6, 2023 via mid-February 2024. Do you might have any break day wants throughout this era?
- Connect a PDF resume.
- Although we all know it’s customary in some areas, we’d favor it should you didn’t share a headshot anyplace in your software supplies. Thanks!
We’ll ship you a affirmation e-mail when you apply. Please add that e-mail handle to your protected sender checklist to make sure future emails from us come via. (If you happen to don’t obtain it, test your promotions inbox, junk folder, or any filters you might have arrange.)
Our aim is to make the recruitment and hiring course of as accessible as potential. If we can assist you with an accessibility want, e-mail us at [email protected] and point out within the topic line that you simply’re making use of for the Seasonal Buyer Help function. (Please be aware that we are able to solely reply to messages associated to lodging.)
We’re excited to listen to from you!
P.S. Please bear in mind that whereas we’ve traditionally stored a bunch of seasonal assist specialists past the preliminary seasonal time interval, this yr we don’t intend to transform any non permanent contracts into everlasting ones. You’ll be able to count on this function to final a most of 16 weeks.
